For property owners
Connecting Stripe to get paid
CasaLinking uses Stripe Connect so guest payments for your property go straight to your own bank account — not through us. This guide walks through what to expect before you start.
Why connect Stripe
Once connected, guests can pay for their stay directly through your CasaLinking listing. The money goes straight to your bank account via Stripe — CasaLinking never holds your funds at any point, and we don't take a booking commission the way big listing sites do.
What it costs
Stripe, the payment processor, deducts its own standard processing fee from each successful guest payment — currently 1.5% + €0.25 for standard European cards (rates differ for premium, UK, or international cards). This fee is set and collected by Stripe, not by CasaLinking.
CasaLinking also applies a small service fee of 0.5% of each payment processed this way, to cover running the payment system — automatic date blocking, deposit/balance collection, and cancellation refunds. This is a service fee for using our payment platform, not a booking commission, and it's separate from your annual listing subscription. Both fees are deducted automatically before your payout, so there's nothing for you to calculate or pay separately.
What you'll need before you start
- Your full legal name, exactly as it appears on your government ID
- Date of birth and home address
- A phone number
- A government-issued ID — your DNI if you're a Spanish national, or your passport/residency document (e.g. NIE) if you're not
- Your bank account details, for receiving payouts
Step by step
- 1Log in to your CasaLinking owner dashboard and open the listing you want to accept payments for.
- 2Go to that listing's Payments tab.
- 3Click "Connect with Stripe" — this opens Stripe's own secure onboarding form in a new step.
- 4Fill in your real personal and business details as prompted, and upload an ID document when asked. Take your time here — small mismatches (like a nickname instead of your legal name) are the most common reason verification gets delayed.
- 5Submit the form. Stripe usually verifies accounts within minutes, though it can occasionally take up to 24 hours.
- 6Once verified, come back to the Payments tab to set your deposit/full-payment preference, cancellation policy, and (optionally) a minimum children's age — these apply automatically to every booking guests make.
Double-check your account shows as verified
Stripe sometimes recognizes your email from an existing Stripe account and links to it automatically, skipping some of the usual verification screens. Whatever happens on Stripe's side, always come back to your listing's Payments tab afterwards and confirm the status badge reads "Connected". If it still says "Setup incomplete", click "Continue Stripe setup" to finish before you rely on it for real bookings.
What happens after you're connected
From then on, guest payments for that listing are processed automatically: the booked dates get blocked on your calendar right away, any remaining balance is charged to the guest's card automatically before check-in, and cancellations are handled according to the policy you set — with refunds, if any are due, issued automatically too.
Your information stays with Stripe
CasaLinking never sees or stores your bank account details or ID documents. That information goes directly to Stripe, a regulated payments company used by millions of businesses worldwide, and is handled entirely on their secure systems.
Need help?
If you get stuck partway through, or verification is taking longer than expected, contact us and we'll help sort it out. Contact CasaLinking